What are FlightPaths?
FlightPaths are remote onboarding packages that ensure you get your Unleashed set-up right first time – and that your business benefits from its features fast. As part of your FlightPath package, you’ll be assigned a dedicated onboarding consultant who’ll work with you to achieve the right outcomes until you’re live. This service is required for all accounts.
FlightPath packages
FlightPath A
Self-Service
Designed for businesses that already know how their processes fit Unleashed and are confident in self-guided onboarding.
FlightPath B
Standard Onboarding
Designed for businesses that will benefit from guided support with: mapping business processes, setting up their account, and launching their system.
FlightPath C
Full Onboarding
Designed for businesses that require full implementation support including set up, hands on training and guidance for all team members.
*FlightPath C is subject to regionally availability. If you’d like to discuss your specific onboarding requirements, talk to the team or consider using one of our trained implementation partners.
What Lightning Fibre say about FlightPaths
What BioGaia say about FlightPaths
The Onboarding Specialists
Set up and get going with your Unleashed account quickly and easily with help from our team. Your dedicated Onboarding Specialist will work with you to tailor your onboarding plan for your unique business needs.
Our team is based in offices around the world – Bristol in the United Kingdom, Auckland in New Zealand, Melbourne in Australia and Kuala Lumpur in Malaysia. They might be countries apart, but they’re on the same page in their commitment to outstanding service.
More about FlightPaths
Can’t find your question below? Contact our team to ask a question.
What type of support is not covered in FlightPath onboarding services?
Your FlightPath is designed to get you up and running with Unleashed, and we’ll support you until you go live. Our team will guide you with the key steps and activities that will take place with your onboarding, and FlightPath B is your best option for onboarding success.
What FlightPaths don’t cover is support with any activities outside of your setup and onboarding. For this, we recommend a Standard Customer Success Plan (CSP). Sign up when you subscribe and get 1 month free of Standard CSP service.
Our onboarding consultants are based in the UK, Australia, New Zealand and Malaysia, and your FlightPath service will be delivered from one of these time zones. If you require assistance which is not compatible with these time zones, or services not covered by FlightPaths, we recommend you use one of our trained implementation partners.
What’s involved in a kick-off session?
The kick-off session is a consultative planning session to understand what you need from Unleashed and how we’re going to work through the setup steps to get you there within your chosen FlightPath plan. By the end of this session, we’ll give you the first steps for getting started and we’ll have a go live plan.
What’s the difference between Q&A support and process support?
In our question and answer (Q&A) sessions, you’ll be expected to go away and test your own processes and then we’ll answer the questions you have about them. In our process support sessions, we’ll show you how you should be using Unleashed for your business and guide you through your processess. You can then go and test them after the walk-through.
What integrations are native to Unleashed?
Our native integrations are WooCommerce, Xero, Quickbooks Online, Shopify, Magento 1, Vend, Amazon FBA & FBM, and Salesforce. Discover more about our integrations here.