Claudiu has been a great help in our…
Claudiu has been a great help in our early days of Unleashed.
Support
Our award-winning support teams help you get maximum value from Unleashed
Standard
$99
paid monthly
- Live Chat
- Phone Support
- 2 Hour Response
- 4 Support Users
- Knowledge Base
- Unleashed University
Premier
$239
paid monthly
- Dedicated Success Manager
- Account Reviews
- Live Chat
- Phone Support
- 2 Hour Response
- 8 Support Users
- Knowledge Base
- Unleashed University
Based on your location, all prices are in US Dollars and exclude applicable taxes.
Plan Type
Features:
Essential Customer Success Plan
Limited Online Support
Standard Customer Success Plan
Get Answers Faster
Premier Customer Success Plan
Best of the Best
Support Services
Service Hours
9am – 5pm ( Monday - Friday )
8am – 6pm ( Monday - Friday )
8am – 6pm ( Monday – Friday )
Service Channels - Web
Service Channels - Telephone
Service Channels - Live Chat
Initial Response Guidelines
2 business days
2 hours
2 hours
Number of people permitted to raise a support case
2
4
8
Advisory Services
Custom Success Portal
Task-based advice and guidance (web based)
Knowledge
Success Webinar Programmes
University
Customer Success Services
Customer Success Reviews
2 annual reviews
Customer Success Days
Pricing
-
From $869 annually or $99 per month
From $2868 annually or $239 per month (annual commitment)
01
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Excellent
Based on
1,228 reviews
Showing our favourite reviews
Based on
1,228 reviews
A great product with outstanding support
Unleashed has been a great solution for our company. We had outgrown any ERP-like features offered by our accounting software and were using in-house…
Stanwell Technic Onboarding Review
We've just completed our onboarding with Riley and really appreciate all his support. Unleashed can sometimes feel more complicated than it needs to…
Great software and excellent onboarding team
I am really happy with the experience we had with Unleashed. The software provides us with a great stock and costing management, allowing us to monit…
Outstanding Onboarding Experience with Ian Blaydes at Unleashed
Our onboarding experience with Unleashed has been outstanding, thanks to our consultant Ian Blaydes. He took the time to understand our complex busin…
We have been dealing with Ashton Hicks…
Ashton Hicks has been fantastic throughout our onboarding with Unleashed. From pre-live sessions right through to go-live and beyond, he's been respo…
Ashton Hicks is very knowlegable and…
Ashton Hicks is very knowlegable and very helpful in guiding us through o setup in Unleahsed
Alicia Lineham was super helpful
Alicia Lineham was super helpful. All the Unleashed people I have spoken to recently have, Amy and Rob too
Simplistic
Simplistic - in the best way Learning any new software can feel overwhelming, but Unleashed Software made the process as simple as possible. The abi…
Service is Great
The application is very well done, but the best part is the support. if something changes during a upgrade and you need assistance they are always r…
Aston was very patient and excellent…
Aston was very patient and excellent throughout the account transfer and training sessions. He explained every feature clearly and helped me understa…
Ashton has been extremely helpful with…
Ashton has been extremely helpful with our onboarding and very clear with his instructions. He is knowledgable and efficient, answering all questions…
Amazing Unleashed
We have been using Unleashed for a number of years now. During this time, the service not only meets, but exceeds our needs. From stock / inventory m…
We were looking for a great inventory…
We were looking for a great inventory system that also packed in a lot of other useful features and integrations, and Unleashed has been a really goo…
Aida was super helpful in finding…
Aida was super helpful in finding solutions and coming back to me promptly. Thanks Aida!
Helpful & Proactive
Ruxandra and Riley have been so helpful! I attended a webinar where not all of my questions could be answered there and then, Ruxandra took the time …
Claudiu was very helpful
Claudiu was very helpful. Gave us all the information we needed re linking Unleashed to Shopify and more.
Unleashed is completely levelling up our game
Unleashed is completely levelling up our business and the visibility we have over our inventory so now we're able to make informed decisions. Additio…
Great Experience
Simple and useful
The support from Riley Robinson-Rattle…
The support from Riley Robinson-Rattle throughout was always helpful and got me and the team ready to undertake a new system which we have never done…
A successful switch from Sage 50 to Unleashed
A really well managed launch for the introduction of Unleashed from Sage 50. The onboarding team (Radu & Anna) were very helpful throughout and very…
The product did what was promised and…
The product did what was promised and Jue was very helpful during the whole integration process
Absolutely love Unleashed
Absolutely love Unleashed, it's an amazing product, easy to use, fast, and it's always evolving. My onboarding coach was Ian B, an ultimate profess…
I was having difficulty with setup but the team supported me
I was having difficulty with understanding how to properly setup Unleashed, particularly with the processes and data input. However, I felt much more…
Syaiful Low resolved the issue…
Syaiful Low resolved the issue immediately without much trouble.
Meet the team
When you send us a chat query or give us a call on a Standard CSP, you’ll get a response from one of our experienced and award-winning Customer Engagement Teams. Our team are based in offices around the world – Bristol in United Kingdom, Auckland in New Zealand, and Melbourne in Australia. They might be countries apart, but they’re on the same page in their commitment to outstanding service.
For more information about our CSPs visit the Support Portal
