Helpful & Proactive
Ruxandra and Riley have been so helpful! I attended a webinar where not all of my questions could be answered there and then, Ruxandra took the time …
Based on your location, all prices are in US Dollars and exclude applicable taxes.
Plan Type
Features:
Essential Customer Success Plan
Limited Online Support
Standard Customer Success Plan
Get Answers Faster
Premier Customer Success Plan
Best of the Best
Support Services
Service Hours
9am – 5pm ( Monday - Friday )
8am – 6pm ( Monday - Friday )
8am – 6pm ( Monday – Friday )
Service Channels - Web
Service Channels - Telephone
Service Channels - Live Chat
Initial Response Guidelines
2 business days
2 hours
2 hours
Number of people permitted to raise a support case
2
4
8
Advisory Services
Custom Success Portal
Task-based advice and guidance (web based)
Knowledge
Success Webinar Programmes
University
Customer Success Services
Customer Success Reviews
2 annual reviews
Customer Success Days
Pricing
-
From $869 annually or $99 per month
From $2868 annually or $239 per month (annual commitment)
01
dd
Excellent
Based on
1,208 reviews
Showing our favourite reviews
Based on
1,208 reviews
Claudiu was very helpful
Claudiu was very helpful. Gave us all the information we needed re linking Unleashed to Shopify and more.
Unleashed is completely levelling up our game
Unleashed is completely levelling up our business and the visibility we have over our inventory so now we're able to make informed decisions. Additio…
Great Experience
Simple and useful
The support from Riley Robinson-Rattle…
The support from Riley Robinson-Rattle throughout was always helpful and got me and the team ready to undertake a new system which we have never done…
A successful switch from Sage 50 to Unleashed
A really well managed launch for the introduction of Unleashed from Sage 50. The onboarding team (Radu & Anna) were very helpful throughout and very…
The product did what was promised and…
The product did what was promised and Jue was very helpful during the whole integration process
Absolutely love Unleashed
Absolutely love Unleashed, it's an amazing product, easy to use, fast, and it's always evolving. My onboarding coach was Ian B, an ultimate profess…
I was having difficulty with setup but the team supported me
I was having difficulty with understanding how to properly setup Unleashed, particularly with the processes and data input. However, I felt much more…
Syaiful Low resolved the issue…
Syaiful Low resolved the issue immediately without much trouble.
Unleased : Great as an MRP tool.
Highly recommend Unleashed if you are looking for a solid MRP platform. It is very comprehensive, and the forecasting tool AIM is a standout feature …
The team are very approachable and…
The team are very approachable and friendly.
Excellent onboarding and preparation
We had an excellent onboarding experience with Unleashed. The process was smooth, well-structured, and gave us a clear understanding of how to get th…
Exceptional onboarding with Rutuja…
Exceptional onboarding with Rutuja Jadhav Rutuja Jadhav delivered an outstanding Unleashed onboarding session — clear, structured, and genuinely eng…
Helpful, open to continuous improvement!
Despite a lack of understanding of the full potential of the software from our side... the guys are always available to help and improve our experien…
Ian was a highlight of our onboarding…
Ian was a highlight of our onboarding experience- he was super patient, answered all of our questions with all the knowledge. It was a very smooth on…
Brilliant and educational service from Access
Had a great session earlier this week with Access. Alicia, Richard and the team were brilliant. Super helpful, informative and patient! The follow up…
Ruxandra was very helpful
Ruxandra was very helpful in answering my questions, and also finding others who could assist when it was out of her areas of expertise. She was very…
aida was fast and efficient for my…
aida was fast and efficient for my help, thanks again.
Excellent software
Excellent software. My company used it for over 14 years. Very efficient and continually upgrading options. Highly recommend.
Unleashed - smart and simple
Unleashed provides a simple solution to quite complex stock management requirements. Easy to set up with intuitive navigation. The onboarding team …
Unleashed Go Live
I worked with Ian N. Blaydes (Ian) on taking Unleashed live at our honey business. We experienced several delays and Ian was very helpful and patien…
Always resolves issues timeously.
Always resolves issues timeously.
Ruxandra; very friendly and helpful
Ruxandra is very friendly and always helpful when I need assistance
Unleashed TakeOff ✈️
End of our FlightPath onboarding, 8 weeks in to our Unleashed journey, and we're very pleased with how smooth our transition has been. Riley & Josie'…
Meet the team
When you send us a chat query or give us a call on a Standard CSP, you’ll get a response from one of our experienced and award-winning Customer Engagement Teams. Our team are based in offices around the world – Bristol in United Kingdom, Auckland in New Zealand, and Melbourne in Australia. They might be countries apart, but they’re on the same page in their commitment to outstanding service.
For more information about our CSPs visit the Support Portal
