Hands-on setup
Start an account and you’re immediately connected with your personal onboarder – a dedicated Unleashed expert who’ll work with you before, during and after your go-live to:
- Get you and your staff comfortable with the software
- Map processes & configure your account
- Integrate Unleashed with your other tools
Simply choose an onboarding plan according to the time and training you need. We call the different options FlightPaths, and you can be confident they all share the same phenomenal service – and cost-effectiveness – that make our onboarding and support teams famous.
The onboarding support offered by Unleashed is incredible. To have access to a support agent for weeks while we got everything set up and then got using our Unleashed package was so valuable. I don't know of any other product that provides this level of care and attention for as long.
A new tech stack in 9 weeks: BioGaia's story
Swedish healthcare manufacturer BioGaia came to Unleashed with a challenge: they wanted to go live with Unleashed within 9 weeks – integrating it with several other software tools. Hear how Digital Operations Manager Alexandre Goubaud describes their onboarding experience using Unleashed’s FlightPath B package.
Ongoing support
With some ERP systems you need to employ in-house staff to help you use the software. That’s not how we think SaaS should work!
At Unleashed we have Customer Success teams based in the UK, Australia and New Zealand to ensure you get the help you need, when you need it.
We call our support packages ‘Customer Success Plans’ and you can choose from straightforward support all the way up to premier plans.
- Onboarding hands over to Customer Success 2-8 weeks after go-live
- Access help by phone, email or live chat
- Extensive video guides and documentation
The customer service has been amazing, always someone there to help and resolve any issues quickly
Upskill as you need
Your business is always changing – and Unleashed’s features and capabilities evolve with you.
Choose a Premier Customer Success Plan and access regular upskilling webinars and masterclasses. Or speak to our Professional Services team about in-person training days and customised sessions.
Meet our onboarding and support teams
We had open and transparent discussions on many occasions and the implementation was a great success. Tasmin Kirkley really helped and guided us there. – Jacques, South Africa
"We had an issue with some reports that weren't exporting from Unleashed to Xero. Rob was very quick and thorough in fixing this for us. Love this company..." - Michaela, United Kingdom
"Arantxa was so patient, and assisted me more than I expected which was so reassuring – always there when I had that one question." - Michelle, Australia
"Tyler has been an absolute legend. He knows the software back to front. He also has a brilliant ability to simplify things for beginners. Tyler is really insightful, patient, friendly and goes out of his way to be helpful." - Murray, Australia
"Anna Busby went above and beyond to make the migration successful. She was patient and supportive and made the whole experience enjoyable. We are loving the system, it has exceeded our expectations." - Tara, United Kingdom
"I had the pleasure of working with Jue during our recent implementation, and I must say that she was absolutely amazing. Her commitment to helping us succeed was evident from day one." - Amy, Australia
Helpful free resources
Video Demos
Video tutorials for different workflows, industries, and roles in your business.
Support Centre
Free Unleashed knowledge base with hundreds of step-by-step articles and videos guides.
The Academy
Short-form video tutorials for all the major works flows help you and your team get set up.