Great advice and support
We are looking at ways to use Unleashed more to improve the way we work as a business. Ryan Hix has been amazing! He has guided me through all of t…
Choose the support your clients need with our new CSPs
Live chat, immediate phone support and faster turnaround times for the clients that need it and fewer support tickets for you to manage.
Watch the video to learn more about the CSPs options for your clients and scroll down for all the details.
Faster Support
Along with new contact options, your
clients can get responses faster.
Happier Customers
Your clients don’t need to wait for help — we’re available 8-5pm daily.
Exclusive Advice
Our team are familiar with all the new features that help your clients do more.
Excellent
Based on
879 reviews
Showing our favourite reviews
Based on
879 reviews
Very straight forward and easy to use
Very straight forward and easy to use. Keeps everything in one place, and so accessible for all of the team. Highly recommend
We are new to Unleashed so integrating…
We are new to Unleashed so integrating to the system could of been a challenge but we had Lottie to hold our hand every step of the way. She was fant…
Working Great
Unleashed on live now, and so far so good. Great help from Ashton:)
So far Unleashed is working well and…
So far Unleashed is working well and it's helped streamline our work practices. Charlotte did a great job with the onboarding - I honestly don't thi…
5 Star Technical Support from Rob Britton!!
Robert Britton and his technical team are second to none! This morning, I've had a technical issue and I was at my wit's end, BUT Rob came to the res…
Excellent Service
Stock inventory systems are never going to be easy to use, but Unleashed is about as simple as they come. What makes Unleashed unique is their fantas…
We have been very happy with the…
We have been very happy with the functionality, reliability and cost.
Ashton has been excellent with helping…
Ashton has been excellent with helping me in all aspects of Unleashed. Ashton loom videos have been extremely helpful can highly recommend. Cheers Y…
Charlotte Perry-Evans made using…
Charlotte Perry-Evans made using unleased so easy & always answered any questions we had quickly.
extremely powerful program
extremely powerful program that is easy to learn and understand. Great help team who really know their stuff. The AI help is excellent too and can an…
Great onboarding experience with Ashton…
Great onboarding experience with Ashton who made setting up Unleashed for our business a breeze.
Remapping issue - quick responce
We had a remapping issue, Dabby helped us very quickly and got the problem sorted. Very helpful!
serious issue with dire consequences
After finding a problem on a Sunday evening immediately lodged a support ticket. Damien was on the case first thing Monday morning, we had cc'd seve…
Onboarding was a breeze with Tyler
Absolutely amazing experience with Tyler! From start to finish, Tyler was professional, efficient, and incredibly knowledgeable. He made the entire p…
Very very helpful
Very very helpful. Talked through and showed solutions clearly.
We've had the best onboarding…
We've had the best onboarding experience with Unleashed thanks to Ashton Hicks, who was patient with all our odd little queries and also super quick …
This software is excellent
This software is excellent, very intuitive. Very well supported, support staff are excellent. Recommend.
Sceptical
I was always a little sceptical about moving to Unleashed but Jue Wang made the process so easy and was always on hand to give advice. All in all a …
Super efficient service and followup
Super efficient service and followup, thank you Syafiq!
Great support and help from Melise at…
Great support and help from Melise at Unleashed NZ, very professional and prompt thank you.
Fast, Effective Help
Very helpful and very fast to assist!
Damien - you're a Rockstar!
Damien from Unleashed Support was an absolute Rockstar through the entire process (over a number of weeks) of getting my GP issue sorted. He kept me …
Excellent experience
Excellent experience. Charlotte was very helpful, and held my hand through every step of the induction, to make it painless and easy.
Forecasting and Customer Service
We were on the lookout for a stock management system that could integrate with Xero and how we could control stock and forecast demand. Coming from a…
What are Customer Success Plans (CSPs)?
We’re introducing Customer Success Plans (CSPs) for all customers. CSPs will replace our current technical customer support and you must choose a plan that is right for your client.
There are two plans: Standard or Essential:
- Standard gives you faster response times and more ways to contact us.
- Essential is a ‘self-service’ support level. Only technical queries will be actioned by the support team, with a maximum 2-day response time.
See how the two plans compare.
You’ll have to decide on which plan is right for your clients. If you believe a Standard CSP is the right choice, just switch it on through the billing page now. If you prefer an Essential CSP, you don’t need to do anything, we’ll automatically activate this for your clients on 1 October 2022.
What’s included in the CSPs?
Frequently asked questions
Is the Partner Support Discount included on CSPs?
No, as this is a service that Unleashed is providing your clients the discount is not applied.
I have an existing support contract with my clients, do they really need a CSP?
The Standard CSP can be added to supplement your existing support contracts. We are Unleashed experts. We keep up to date with all new releases and have a team readily available to help your client when it’s needed while your skills and knowledge can help with business best practices, workflows and other software that complements Unleashed.
After the CSPs are implemented, who should my clients go to for support? The Partner or Unleashed?
Depending on their agreement with you, they may still go to you first as someone who knows their business well. Or if it’s a quick question they may find it easier to quickly pick up the phone or chat with the Unleashed team live.
The Essentials CSP is limited to technical questions (when things are not working the way it should), therefore your client will need your support for the how–to questions.
Can I still raise support tickets on behalf of my clients?
Yes, you can. All implementation partner tickets are prioritised and placed in their own queue.
When will CSPs be available for my clients?
Customer Success Plans are available now, for both new and existing clients. Go to the billing page to add it for your clients.
Can partners get phone and live chat support?
No, not at this stage. When your client has a Stanard CSP their users are eligible for phone support and live chat.