Fantastic software with great support
Fantastic software with great support where needed. Super friendly and helpful staff Chris was particularly patient and helpful with our query - TH…
Based on your location, all prices are in US Dollars and exclude applicable taxes.
Features:
Essential Customer Success Plan
Limited Online Support
Standard Customer Success Plan
Get Answers Faster
Premier Customer Success Plan
Best of the Best
Support Services
Service Hours
9am – 5pm ( Monday - Friday )
8am – 6pm ( Monday - Friday )
8am – 6pm ( Monday – Friday )
Service Channels - Web
Service Channels - Telephone
Service Channels - Live Chat
Initial Response Guidelines
2 business days
2 hours
2 hours
Number of people permitted to raise a support case
2
4
8
Advisory Services
Custom Success Portal
Task-based advice and guidance (web based)
Knowledge
Success Webinar Programmes
University
Customer Success Services
Customer Success Reviews
2 annual reviews
Customer Success Days
Pricing
-
From $869 annually or $79 per month
From $2868 annually or $239 per month (annual commitment)
Excellent
Based on
937 reviews
Showing our favourite reviews
Based on
937 reviews
Progressive Tech & Great People
As an implementation partner (BravixBPO.com) we find the Unleashed sales and support teams to be very helpful, responsive and honest. They are an abs…
Great communication
Great communication I was provided with an expected response time which was reliable. I received sufficient and appropriate explanation for my fir…
Inventory Unicorn we didn't know existed
Unleashed is excellent software that has solved all of our inventory headaches. The support is amazing as well. Our Onboarding Consultant, Ashton H.,…
Ruxandra is very proactive in getting…
Ruxandra is very proactive in getting answers to help.
Been a very good on-boarding process
Been a very good on-boarding process. Charlie was extremely knowledgeable and has made the process straightforward. Thanks for all his support and ti…
We are a growing small business and…
We are a growing small business and were starting to be a little lost in our inventory. Our accountant recommended Unleashed. The onboarding process …
Support team is great
Support team is great. AI chatbot tried to fix the issue but then a person will attend to any tricky issues promptly
Patricia is absolutely fantastic!
As someone who works for a small DTC brand, its imperative that we have the right platforms to help us operate effectively. I honestly cannot heap en…
Smooth onboarding process
Smooth onboarding process with Bogdan-Ionut - 10/10
nice support from the team!
nice support from the team!
We've had a great experience with Ashton Hicks
We've had a great experience with Unleashed so far — everything has been running smoothly, and the system has been working really well for our needs.…
Ashton has been great with our…
Ashton has been great with our onboarding, helping us to understand the system, and get up and running quickly.
Great implementation path
Great implementation path, with perfect support from both Bogdan & Charlotte
Ashton has been amazing with the…
Ashton has been amazing with the onboarding process. He has been patient with explaining everything and has a great depth of knowledge of Unleashed …
I am extremely pleased with my…
I am extremely pleased with my experience at Unleashed, and I want to specifically highlight my onboarding associate, Bogdan-Ionut. He has truly made…
Seamless Transition
As a company we chose to move over to Unleashed, The process was much easier than expected, Charlotte was helpful calm and reassuring. At each sessio…
A Game-Changer for Inventory Management
We recently implemented Unleashed IMS, and it's been a game-changer! The user-friendly interface, real-time tracking, and seamless integration with X…
Easy implementation
Easy implementation Charlie was great at helping us understand how we can modify some processes in Unleashed to suit our needs. He took the time to …
Shopify Product Transfers
We are in the process of setting up a Shopify store to compliment out bricks & mortar store. During the testing phase we ran into some issues with tr…
Ashton Hicks is a legend
Ashton has been a great help throughout the whole process, I on the other hand have been hard work! Ashton has been very patient with my busy work sc…
Onboarding and Transitioning from Old System a Breeze
Our onboarding specialist, Ebad, made the transition between systems nearly seamless. Great support and intuitive software workflows and design. Amaz…
Easy and professional process
Implementing Unleashed Software for our UK branch was an incredibly smooth and hassle-free experience. The process was straightforward, and the syste…
Exceptional customer service
Exceptional customer service. Provided excellent advice and was efficient in addressing our inquiries. I highly recommend Alicia; she was wonderful t…
Onboarding
Charlotte was very helpful throughout the onboarding process and explained everything very clearly.
Fantastic software with great support
Fantastic software with great support where needed. Super friendly and helpful staff Chris was particularly patient and helpful with our query - TH…
Progressive Tech & Great People
As an implementation partner (BravixBPO.com) we find the Unleashed sales and support teams to be very helpful, responsive and honest. They are an abs…
Great communication
Great communication I was provided with an expected response time which was reliable. I received sufficient and appropriate explanation for my fir…
Inventory Unicorn we didn't know existed
Unleashed is excellent software that has solved all of our inventory headaches. The support is amazing as well. Our Onboarding Consultant, Ashton H.,…
Ruxandra is very proactive in getting…
Ruxandra is very proactive in getting answers to help.
Been a very good on-boarding process
Been a very good on-boarding process. Charlie was extremely knowledgeable and has made the process straightforward. Thanks for all his support and ti…
Meet the team
When you send us a chat query or give us a call on a Standard CSP, you’ll get a response from one of our experienced and award-winning Customer Engagement Teams. Our team are based in offices around the world – Bristol in United Kingdom, Auckland in New Zealand, and Melbourne in Australia. They might be countries apart, but they’re on the same page in their commitment to outstanding service.
For more information about our CSPs visit the Support Portal
