Super efficient service and followup
Super efficient service and followup, thank you Syafiq!
Based on your location, all prices are in US Dollars and exclude applicable taxes.
Features:
Essential Customer Success Plan
Limited Online Support
Standard Customer Success Plan
Get Answers Faster
Premier Customer Success Plan
Best of the Best
Support Services
Service Hours
9am – 5pm ( Monday - Friday )
8am – 6pm ( Monday - Friday )
8am – 6pm ( Monday – Friday )
Service Channels - Web
Service Channels - Telephone
Service Channels - Live Chat
Initial Response Guidelines
2 business days
2 hours
2 hours
Number of people permitted to raise a support case
2
4
8
Advisory Services
Custom Success Portal
Task-based advice and guidance (web based)
Knowledge
Success Webinar Programmes
University
Customer Success Services
Customer Success Reviews
2 annual reviews
Customer Success Days
Pricing
-
From $869 annually or $79 per month
From $2868 annually or $239 per month (annual commitment)
01
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Excellent
Based on
857 reviews
Showing our favourite reviews
Based on
857 reviews
Great support and help from Melise at…
Great support and help from Melise at Unleashed NZ, very professional and prompt thank you.
Fast, Effective Help
Very helpful and very fast to assist!
Damien - you're a Rockstar!
Damien from Unleashed Support was an absolute Rockstar through the entire process (over a number of weeks) of getting my GP issue sorted. He kept me …
Excellent experience
Excellent experience. Charlotte was very helpful, and held my hand through every step of the induction, to make it painless and easy.
Forecasting and Customer Service
We were on the lookout for a stock management system that could integrate with Xero and how we could control stock and forecast demand. Coming from a…
Sticking through the detail of the query
Patience! Thank you for sticking with the query until resolved, even if took a few iterations to ensure we were on the same page.
new business launch success with Unleashed
The tool itself is simple to run, there are loads of instructional videos to help get started, and the support is superb. In about 2 hours in the tri…
GREAT CUSTOMER SERVICE
From the moment we started with Unleashed, we approached the experience with an open mind, unsure of what to expect. We were incredibly fortunate to …
its hands on, so roll your sleeves up! you set the software up so dont expect unleashed team to do it for you. Have an idea of what you want to do and spend time on the software
I have implemented Unleashed in the last few months to create structure within our business. It has truly transformed how we manage our inventory! an…
Premier Support Plan is very helpful
Since getting the Unleashed Premier Support Plan I've been really impressed with the level of service received. I often get support from Robert Britt…
Outstanding onboarding experience!
We've had such a great on-boarding experience with Tyler! I was nervous about rolling out a new software program as my knowledge in this space is beg…
We wExcellent Service and Support from the Unleashed Teamere thoroughly impressed with the…
We were thoroughly impressed with the service and support provided by Tyler Barnes and Jue Wang. Initially, getting our business set up on Unleashed …
We transitioned to UNLEASHED just over…
We transitioned to UNLEASHED just over a year ago and have been so impressed with the system that we're now rolling it out to other countries. The de…
Unleashed setup
Getting our business up and running on unleashed was a daunting task. However, we found unleashed to be intuitive and extremely well supported by the…
I was happy that the issue was resolved.
I was happy that the issue was resolved.
Ware new to Unleashed and we're very happy
We are new to Unleashed. It seems very intuitive and flexible, exaclty what we need. The onboarding process has been very straightforward with the h…
Great Support
We are new to Unleashed Software and are still in the process of setting everything up, but so far, our experience has been very good. The support te…
Very easy to set up and use.
It took us about 6 weeks to load all our products, BOM's, costs, suppliers, customers and stock locations. Once that was done, it is very easy to use…
Very friendly and knowledgeable staff
Very friendly and knowledgeable staff, also very patient with huge delay from our end. Would definitely recommend.
Dire Straights!
We were in urgent need of assistance when Damien stepped in. Within 2 hours of our ticket submission, our whole file had been fixed and we were up an…
"Place" order tab missing when using iPad
We had an issue that perplexed both of us. As it was essential that we could process orders when out of the office using iPads as opposed to in the …
Great software, great Account Manager.
The Unleashed product is great and my Account Manager, Ryan Hix is excellent. He communicates well and advocates hard for my needs with the product t…
Instant assistance
Instant assistance, easy to get on to a "human." Relevant, concise, helpful, and Parmeet is great!
Great experience!
Tyler showed a lot of patience and interest in helping resolve any questions or setup issues during the onboarding process. Thanks a lot for your hel…
Meet the team
When you send us a chat query or give us a call on a Standard CSP, you’ll get a response from one of our experienced and award-winning Customer Engagement Teams. Our team are based in offices around the world – Bristol in United Kingdom, Auckland in New Zealand, and Melbourne in Australia. They might be countries apart, but they’re on the same page in their commitment to outstanding service.
For more information about our CSPs visit the Support Portal
