extremely powerful program
extremely powerful program that is easy to learn and understand. Great help team who really know their stuff. The AI help is excellent too and can an…
Based on your location, all prices are in US Dollars and exclude applicable taxes.
Features:
Essential Customer Success Plan
Limited Online Support
Standard Customer Success Plan
Get Answers Faster
Premier Customer Success Plan
Best of the Best
Support Services
Service Hours
9am – 5pm ( Monday - Friday )
8am – 6pm ( Monday - Friday )
8am – 6pm ( Monday – Friday )
Service Channels - Web
Service Channels - Telephone
Service Channels - Live Chat
Initial Response Guidelines
2 business days
2 hours
2 hours
Number of people permitted to raise a support case
2
4
8
Advisory Services
Custom Success Portal
Task-based advice and guidance (web based)
Knowledge
Success Webinar Programmes
University
Customer Success Services
Customer Success Reviews
2 annual reviews
Customer Success Days
Pricing
-
From $869 annually or $79 per month
From $2868 annually or $239 per month (annual commitment)
01
dd
Excellent
Based on
867 reviews
Showing our favourite reviews
Based on
867 reviews
Great onboarding experience with Ashton…
Great onboarding experience with Ashton who made setting up Unleashed for our business a breeze.
Remapping issue - quick responce
We had a remapping issue, Dabby helped us very quickly and got the problem sorted. Very helpful!
serious issue with dire consequences
After finding a problem on a Sunday evening immediately lodged a support ticket. Damien was on the case first thing Monday morning, we had cc'd seve…
Onboarding was a breeze with Tyler
Absolutely amazing experience with Tyler! From start to finish, Tyler was professional, efficient, and incredibly knowledgeable. He made the entire p…
Very very helpful
Very very helpful. Talked through and showed solutions clearly.
We've had the best onboarding…
We've had the best onboarding experience with Unleashed thanks to Ashton Hicks, who was patient with all our odd little queries and also super quick …
This software is excellent
This software is excellent, very intuitive. Very well supported, support staff are excellent. Recommend.
Sceptical
I was always a little sceptical about moving to Unleashed but Jue Wang made the process so easy and was always on hand to give advice. All in all a …
Super efficient service and followup
Super efficient service and followup, thank you Syafiq!
Great support and help from Melise at…
Great support and help from Melise at Unleashed NZ, very professional and prompt thank you.
Fast, Effective Help
Very helpful and very fast to assist!
Damien - you're a Rockstar!
Damien from Unleashed Support was an absolute Rockstar through the entire process (over a number of weeks) of getting my GP issue sorted. He kept me …
Excellent experience
Excellent experience. Charlotte was very helpful, and held my hand through every step of the induction, to make it painless and easy.
Forecasting and Customer Service
We were on the lookout for a stock management system that could integrate with Xero and how we could control stock and forecast demand. Coming from a…
Sticking through the detail of the query
Patience! Thank you for sticking with the query until resolved, even if took a few iterations to ensure we were on the same page.
new business launch success with Unleashed
The tool itself is simple to run, there are loads of instructional videos to help get started, and the support is superb. In about 2 hours in the tri…
GREAT CUSTOMER SERVICE
From the moment we started with Unleashed, we approached the experience with an open mind, unsure of what to expect. We were incredibly fortunate to …
its hands on, so roll your sleeves up! you set the software up so dont expect unleashed team to do it for you. Have an idea of what you want to do and spend time on the software
I have implemented Unleashed in the last few months to create structure within our business. It has truly transformed how we manage our inventory! an…
Premier Support Plan is very helpful
Since getting the Unleashed Premier Support Plan I've been really impressed with the level of service received. I often get support from Robert Britt…
Outstanding onboarding experience!
We've had such a great on-boarding experience with Tyler! I was nervous about rolling out a new software program as my knowledge in this space is beg…
We wExcellent Service and Support from the Unleashed Teamere thoroughly impressed with the…
We were thoroughly impressed with the service and support provided by Tyler Barnes and Jue Wang. Initially, getting our business set up on Unleashed …
We transitioned to UNLEASHED just over…
We transitioned to UNLEASHED just over a year ago and have been so impressed with the system that we're now rolling it out to other countries. The de…
Unleashed setup
Getting our business up and running on unleashed was a daunting task. However, we found unleashed to be intuitive and extremely well supported by the…
I was happy that the issue was resolved.
I was happy that the issue was resolved.
Meet the team
When you send us a chat query or give us a call on a Standard CSP, you’ll get a response from one of our experienced and award-winning Customer Engagement Teams. Our team are based in offices around the world – Bristol in United Kingdom, Auckland in New Zealand, and Melbourne in Australia. They might be countries apart, but they’re on the same page in their commitment to outstanding service.
For more information about our CSPs visit the Support Portal
