Great advice and support
We are looking at ways to use Unleashed more to improve the way we work as a business. Ryan Hix has been amazing! He has guided me through all of t…
Based on your location, all prices are in US Dollars and exclude applicable taxes.
Features:
Essential Customer Success Plan
Limited Online Support
Standard Customer Success Plan
Get Answers Faster
Premier Customer Success Plan
Best of the Best
Support Services
Service Hours
9am – 5pm ( Monday - Friday )
8am – 6pm ( Monday - Friday )
8am – 6pm ( Monday – Friday )
Service Channels - Web
Service Channels - Telephone
Service Channels - Live Chat
Initial Response Guidelines
2 business days
2 hours
2 hours
Number of people permitted to raise a support case
2
4
8
Advisory Services
Custom Success Portal
Task-based advice and guidance (web based)
Knowledge
Success Webinar Programmes
University
Customer Success Services
Customer Success Reviews
2 annual reviews
Customer Success Days
Pricing
-
From $869 annually or $79 per month
From $2868 annually or $239 per month (annual commitment)
01
dd
Excellent
Based on
879 reviews
Showing our favourite reviews
Based on
879 reviews
Very straight forward and easy to use
Very straight forward and easy to use. Keeps everything in one place, and so accessible for all of the team. Highly recommend
We are new to Unleashed so integrating…
We are new to Unleashed so integrating to the system could of been a challenge but we had Lottie to hold our hand every step of the way. She was fant…
Working Great
Unleashed on live now, and so far so good. Great help from Ashton:)
So far Unleashed is working well and…
So far Unleashed is working well and it's helped streamline our work practices. Charlotte did a great job with the onboarding - I honestly don't thi…
5 Star Technical Support from Rob Britton!!
Robert Britton and his technical team are second to none! This morning, I've had a technical issue and I was at my wit's end, BUT Rob came to the res…
Excellent Service
Stock inventory systems are never going to be easy to use, but Unleashed is about as simple as they come. What makes Unleashed unique is their fantas…
We have been very happy with the…
We have been very happy with the functionality, reliability and cost.
Ashton has been excellent with helping…
Ashton has been excellent with helping me in all aspects of Unleashed. Ashton loom videos have been extremely helpful can highly recommend. Cheers Y…
Charlotte Perry-Evans made using…
Charlotte Perry-Evans made using unleased so easy & always answered any questions we had quickly.
extremely powerful program
extremely powerful program that is easy to learn and understand. Great help team who really know their stuff. The AI help is excellent too and can an…
Great onboarding experience with Ashton…
Great onboarding experience with Ashton who made setting up Unleashed for our business a breeze.
Remapping issue - quick responce
We had a remapping issue, Dabby helped us very quickly and got the problem sorted. Very helpful!
serious issue with dire consequences
After finding a problem on a Sunday evening immediately lodged a support ticket. Damien was on the case first thing Monday morning, we had cc'd seve…
Onboarding was a breeze with Tyler
Absolutely amazing experience with Tyler! From start to finish, Tyler was professional, efficient, and incredibly knowledgeable. He made the entire p…
Very very helpful
Very very helpful. Talked through and showed solutions clearly.
We've had the best onboarding…
We've had the best onboarding experience with Unleashed thanks to Ashton Hicks, who was patient with all our odd little queries and also super quick …
This software is excellent
This software is excellent, very intuitive. Very well supported, support staff are excellent. Recommend.
Sceptical
I was always a little sceptical about moving to Unleashed but Jue Wang made the process so easy and was always on hand to give advice. All in all a …
Super efficient service and followup
Super efficient service and followup, thank you Syafiq!
Great support and help from Melise at…
Great support and help from Melise at Unleashed NZ, very professional and prompt thank you.
Fast, Effective Help
Very helpful and very fast to assist!
Damien - you're a Rockstar!
Damien from Unleashed Support was an absolute Rockstar through the entire process (over a number of weeks) of getting my GP issue sorted. He kept me …
Excellent experience
Excellent experience. Charlotte was very helpful, and held my hand through every step of the induction, to make it painless and easy.
Forecasting and Customer Service
We were on the lookout for a stock management system that could integrate with Xero and how we could control stock and forecast demand. Coming from a…
Meet the team
When you send us a chat query or give us a call on a Standard CSP, you’ll get a response from one of our experienced and award-winning Customer Engagement Teams. Our team are based in offices around the world – Bristol in United Kingdom, Auckland in New Zealand, and Melbourne in Australia. They might be countries apart, but they’re on the same page in their commitment to outstanding service.
For more information about our CSPs visit the Support Portal
