Will McTavish, Founder and Business Development Manager of Link Solutions, recently shared some thoughts on how technology should work for business, what’s important to their customers and how moving inventory online to the cloud can boost efficiency.
A cornerstone of the Link Solutions offering is making businesses genuinely efficient. Will puts it simply: “If technology isn't making your life easier, then it's not doing the job properly.”
He possesses an innate curiosity about business operations and the Link Solutions team shares his enthusiasm for process improvement: “We're actually kind of nosey, because the more that we know about how businesses work, the more we can find opportunities for improvement using cloud apps.”
Will has worked hard to perfect the implementation process for clients, making it as smooth as possible: “In terms of method, we've got really robust implementation processes. Each implementation follows the same steps, which we've developed and tested over the course of five years. Setting up any new system can come with traps for beginners, but we've actually made all of those mistakes already, and know how to avoid all of the common problems.”
What do you enjoy the most about what you can offer your clients?
“Creating freedom. What we're trying to do is free up people's time to do whatever else needs doing. It might be that our solution frees people up from tedious but essential administrative work so they can do more important tasks, or it might be that the business owner gets some free time to go to the beach, the gym, or dinner–whatever suits them.”
“It may be that we help generate more sales or reduce cost, which frees people from financial worry. It's rewarding to know that our job is to make businesses better, and through doing that, we actually make people’s lives better.”
How does offering Unleashed enhance the service you can provide?
“Unleashed is one of the pillars of the solutions we provide. If stock and inventory management is required, we turn to Unleashed. It almost goes without saying that the core features are fantastic, but what really makes Unleashed so useful for us is the wide range of business sizes it is appropriate for, and the fact it integrates with Xero and Vend so easily. Both of which are also pillars of our solutions. So it means that stock and inventory management, something that our clients often struggle with, is just dealt with – no more hassles, it's all taken care of.”
