If you’re researching inventory software sometimes the most extreme reviews are the most revealing. Here we’ve collected 17 of both the best and worst Cin7 Omni reviews from review sites such as Capterra, Trustpilot and G2.
We’ve also collected Cin7 reviews from software ecosystem stores such as the Xero App Store and the Shopify App Store to give you a robust sense of what real users think of the product.
All reviews were less than a year old at the time of writing (June 2024), and use a 1-5 star rating system. Some reviews have been edited for brevity – links to the original full reviews are provided.
- Looking for a Cin7 alternative? Compare Unleashed and Cin7 here
In this Cin7 reviews round-up:
Positive Cin7 Omni reviews
We pulled the best reviews from each of the main review sites. Note that Capterra, SoftwareAdvice, GetApp are all owned by Gartner, and feature the same reviews on each site.
The best Cin7 Omni reviews on Capterra, SoftwareAdvice & GetApp from the last 12 months
An amazing Cloud-Based Inventory Management Platform for Growing Businesses and much more [5 stars]
Review by Veronica, Luxury Goods & Jewelry, 11–50 Employees, United Kingdom. Full review.
“I am very impressed with Cin7 and I would recommend it to anyone who needs a robust and flexible inventory system. It's helping streamline my work processes, improve my productivity and efficiency, and deliver high-quality results.”
Great for Inventory Management [5 stars]
Review by Dari Anna, Wholesale, 2–10 Employees, United Kingdom. Full review.
“One aspect of CIN7 that I truly appreciate is its integrated barcode scanning system. It has made stock management and order fulfillment significantly more efficient and accurate. The time saved on manual data entry has been redirected to focus on customer service and growing my business.Furthermore, the customer support provided by CIN7 has been top-notch. Whenever I've had questions or needed assistance, their team has been readily available and responsive. Their dedication to ensuring a smooth experience for their users is truly commendable.”
Inventory Management Made Easy [5 stars]
Review by Sue, Health, Wellness & Fitness, 2–10 Employees, Australia. Full review.
“Managing inventory, sales and other business practices on one platform is a game changer.”
Aman Solanki [5 stars]
Note: Aman in the review title is the name of a Cin7 customer support staff member who is praised for delivering excellent service.
Review by James, Food Production, 11–50 Employees, United Kingdom. Full review.
“Fundamentally changed every single thing that we do with every single order that we process. Has made it so that instead of five people inputting orders and potentially messing up because they were trying to go so quickly while doing other things, they're now freed up for other things! [Onboarding staff member Aman Solanki provided] truly, truly incredible customer service.”
Great overall Inventory Management system [5 stars]
Reviewed by Penny, Apparel & Fashion, 11–50 Employees, United States. Full review.
“Overall I like that it provides a robust inventory management system with room to grow. The one thing I would love to see is for them the make it easier to add all available variant to a purchase order at one time.”
The best Cin7 Omni reviews on the Xero App Store from the last 12 months
Note: The 2-star review below is the highest review Cin7 Omni has received on the Xero App Store in the last 12 months, which is why it is included in the positive reviews section. Cin7 Omni has not received a 5,4 or 3-star review on the Xero App Store in over three years. It has 272 reviews on that platform.
Unethical price increases [2 stars]
Review by Carl Barnard. Full review.
“13% fee increase this year, 14% last year, 13% the year before that. No explanation and no discernible improvement in the offering. Overall I'm happy with the product but this kind of price gouging is not acceptable. I will certainly be looking for alternatives.”
The best Cin7 Omni reviews on Trustpilot from the last 12 months.
Note: The 3-star review below titled “Run away, don't walk” is the most positive they have received on Trustpilot in the last 12 months, which is why it's included in the positive reviews section. Cin7 Omni has 253 reviews on that platform, but received only 14 over the last year.
Run away, don't walk [3 stars]
Reviewed by Christopher, Australia. Full review.
“We left CIN7 for DEAR around 4 years ago and it was the best decision we ever made. Needless to say, it was not a pleasant surprise when CIN7 purchased DEAR. After 6 months, they doubled the cost of the platform and justified it with all these new features (zero of which applied to our needs). We had no issues with DEAR and now we are facing critical bugs frequently. In the past few weeks I have set up 4 support calls (all close to midnight in my timezone because their support is internationally based) and they haven't resolved one issue. They continue to pass on complex solutions for me to do myself, which has taken me hours and hours, and nothing has been resolved.”
The best Cin7 Omni reviews on the Shopify App Store from the last 12 months
Note: The below 2-star review is the highest rated review of Cin7 Omni on the Shopify App Store from the last 12 months, which is why it's included in the positive reviews section. Cin7 Omni has 27 reviews on the Shopify App Store.
Theoretically a good service [2 stars]
Reviewed by Total Saddle Fit, United States. Full review.
“Theoretically a good service, except it breaks frequently. Randomly it won't push inventory to Shopify or Amazon. Most frustrating of all is the "customer service"... it takes 36 or more hours to hear back... if they reply to a ticket. A couple years ago they had live chat, but took that away. The last problem is the onboarding process. It is about a 3 hour process, but they drag it into a 4 week ordeal (one call per week), so that you're so time invested in the process that backing out is too much hassle. And they charge you the $500+ monthly fee for that month too.”
The best Cin7 Omni reviews on G2 from the last 12 months
Excellent Experience with Great Support! [5 stars]
Review by anonymous verified user in he pharmaceuticals industry. Full review.
"The functionality and the ease of use is definitely the best part of Cin7. Have all of our operations and accounting processes streamlined has made the day-to-day operations of our business a lot easier to manage. Cin7 has also streamlined our daily work flow and reduced the number of touch points for collecting sales. The training support we received was also excellent."
Negative Cin7 Omni reviews
The worst Cin7 Omni reviews on Capterra / SoftwareAdvice / GetApp from the last 12 months
Worst Inventory System - RUN [1 star]
Review by Michael, Wholesale, 11–50 Employees, Australia. Full review.
Comments: Run away - please do yourself the favour. It looks great from the outside, which is why we chose it. Spend a bit more money and invest in a good product
Pros: Cin7 Promises to do all the things you need
Cons: Cin7 has bugs throughout the system and the support is non existent to the point you simply cannot run a business using this software. We have had an inventory value difference of $80k that cannot be explained or fixed for over 12 months with zero support.
Alternatives Considered: MYOB Advanced Manufacturing, NetSuite and SAP Business One
Reasons for Choosing Cin7 Omni: We needed a system that we could rely on and a support system that is existent
Switched From: MYOB Advanced Manufacturing
Reasons for Switching to Cin7 Omni: Price and Functionality looked great, but the reality on the inside has been a horrible experience.
Pathetic [1 star]
Review by Marnie, Retail, 2–10 Employees, Australia. Full review.
Comments: Horrible. There customer support was weak originally, now it is non existent. There used to be phone support that they have now removed, an email support ticket system that no one responds to and a live chat that is always unavailable.
Pros: System is full of bugs and customer support is not existent. Avoid Cin7 at all costs!
Cons: Customer support and their management of SOH levels.
The worst Cin7 Omni reviews on Trustpilot from the last 12 months
Zero Support [1 star]
Review by Nathan, Australia. Full review.
“I researched over 50 different MES software packages looking for the right one and I believed I chose a software provided that could do what I needed. I WAS WRONG! We have been using Cin7 for almost 3 years and have hated every minute. There is a reason that they will not allow trials of their software and they insist to take you through a demo. This is because they can show the parts that work and you cannot find out how dismal the software really is. Sales staff are very easy to contact. The Support is terrible…. TERRIBLE SOFTWARE - STAY RIGHT AWAY.”
If you like being gaslit and lied to by… [1 star]
Review by Jim Berman, Australia. Full review.
“If you like being gaslit and lied to by a technical support team, this is the product for you. I logged a support ticket for a mapping and duplication issue between Salesforce and Cin7. For literally 3 weeks, their support team lied to me about hearing from a support technician, ignored emails and then, after 3 weeks, finally replied and asked whether I was using Salesforce lightning or classic. Lightning is the absolute standard, and either way, is irrelevant as an API connection has no dependency on the UI. truly the worst customer experience I've received in nearly 20 years of managing systems and technology. Avoid as hard as you can.”
horrible customer service and software [1 star]
Review by Phil, Germany. Full review.
“save your money .. Everything is totally unprofessional, from the customer service to the software”
The worst Cin7 Omni reviews on The Xero App Store from the last 12 months.
Keep away form [sic] it [1 star]
Review by Guillaume Kittel-Ouimet. Full review.
“We have been using Cin7 for multiple years at this point and we are looking for another solution to manage our inventory and light manufacturing jobs. Here are the reasons to stay away:
[Note: A detailed 13-point list has been omitted from this record for space reasons. Read the full review on the Xero App Store here.]
“So if you reach this point, stay away. If you care for your ledger to be clean an error free. Stay away ! If you don't want to spend to many hours doing manual corrections because they sucks, stay Away. STAY AWAY !”
The worst Cin7 Omni reviews on The Shopify App Store from the last 12 months.
No title [1 star]
Review by AnaOno, United States. Full review.
“Well Cin7 asked for a review, my guess is that they may stop asking based on the rating they have here. I would NEVER EVER EVER recommend this platform to any e-commerce business that has a multi-channel distribution (which they claim to support). We have been in business for 10 years on ecomm and I can say this is the WORST investment of time, energy, and money I have ever made.”
The worst Cin7 Omni reviews on G2 from the last 12 months.
Note: We altered this review from its original formatting. It was in all caps.
Best of worst, not so sure? [1 star]
Review by anonymous verified reviewer in the manufacturing industry. Full review.
What do you like best about Cin7 Omni? Options and features available on the platform, just dont all work
What do you dislike about Cin7 Omni? Integrating with Cin7 has cost my team hours of extra time we never get back. The system breaks often, stops syncing to major platforms, has long delays when putting or using data, and erases CRM files all the time.
What problems is Cin7 Omni solving and how is that benefiting you? They solve having everything in one place - but does not make any of the features "easy" - I am convinced this platform is made by people that have never actually worked in ecomm or retail in their life
What are the themes in Cin7’s reviews?
Taking a balanced view of Cin7 Omni’s reviews, it seems clear that something serious is happening at the company. Trawling through reviews from four-five years ago there are many glowing testimonials and 5-star ratings from happy users.
However in the last 12 months it's hard to find users with positive things to say. Reviews of 1 and 2-stars are common and an almost universal theme is very strong dissatisfaction with customer support.
Why is this happening?
Without an inside view on the company it’s impossible to know exactly why Cin7 has been the subject of such negative feedback recently.
Software as a Service is a high growth field and it's possible that for a time Cin7's ability to sell its product outstripped its ability to onboard and support its new customers.
Are you looking for a Cin7 alternative?
Unleashed is an excellent option. Compare the two systems here – or book a free consultation with an Unleashed expert here.
